Fulfilment

Fulfillment, shipping, and delivery times

The Fulfillment, shipping, and delivery times report the time that it takes for orders to move through the entire fulfillment process, from order receipt until delivery to your customer. The chart in this report plots the number of orders that completed the selected stage against each hourly or daily completion period, and shows the median (or typical) amount of time orders took to complete the selected stage.

Term	Definition
Time to fulfill	The number of orders marked as fulfilled during the given timespan, for each hourly or daily completion period, calculated from when the order was received to when it was fulfilled. E.g. 20 orders took less than one hour to be fulfilled after they were received.
Time to ship	The number of orders marked as shipped during the given timespan, for each hourly or daily completion period, calculated from when the order was shipped to when it was delivered. E.g. 10 orders took between 1 and 2 hours to be delivered after they were shipped.
Time to deliver	The number of orders marked as delivered during the given timespan, for each hourly or daily completion period, calculated from when the order was received to when it was delivered. E.g. 15 orders took between 2 and 3 days to be delivered after they were received.

Fulfillment over time

The Fulfillment over time report displays the total number of orders that were either fulfilled, shipped, or delivered over the selected time period.

Term	Definition
Fulfilled orders	The number of orders fulfilled during the selected time period.
Shipped orders	The number of orders that were shipped during the selected time period.
Delivered orders	The number of orders that were delivered during the selected time period.