Schedules
FAQs related to report Scheduling
Why have I not received my scheduled reports?
A. It could be due to multiple reasons :
There will be a delay in the month-end since most of the customers have more schedules at the month-end.
If the data is more, It will take more time to generate.
The email would've been in the spam folder.
The email provided may be invalid or the schedule setup is incomplete.
The user FTP server could've blacklisted Report Pundit.
Can I schedule the reports into a pre-existing Google Sheet?
A. When you create a Google Sheet schedule, it will create a new Sheet in the Google Drive folder that you've selected by default. All the data will be exported into the newly created sheet.
Yes. It is possible to schedule the report into a pre-existing Google Sheet. Kindly contact us and we'll set it up for you.
Google sheets/ Google Drive
Why do I need to give global edit access to Google Sheets when using Report Pundit schedules?
As a Report Pundit user, if you're scheduling data exports to an existing Google Sheet and wish to connect the data to a new tab, Google requires that global edit access be granted. This is necessary to allow the Report Pundit app to write data into any tab within that sheet.
This requirement is due to how Google has designed its Sheets API permission model. You can review the official documentation here: 🔗 Google Sheets API Scopes
🔐 Is it safe to grant this access?
Yes. At Report Pundit, we strictly follow Shopify's app guidelines and are ISO certified. We do not store or access your data beyond what's required for integration. All your data is securely managed and hosted on Amazon Web Services (AWS) infrastructure.
Schedules Count & Additional Schedules
This introduces scheduling limitations based on your subscription plan for Report Pundit. Each plan has predefined limits for the number of reports that can be scheduled at different frequencies: Hourly, Daily, Weekly, and Monthly. Users who require more schedules than the limits provided in their plan can contact support to inquire about a custom plan with extended schedule counts.
Plan-Specific Scheduling Limits:
• Upgrade Option: Contact support for custom plan options if additional schedules are needed. • Exceeding your schedule limits, you will receive an error message when attempting to create a new schedule, indicating that the maximum allowed schedules have been reached for that frequency. • Those who require additional schedules beyond the limits of your plan are encouraged to contact support to discuss a custom plan tailored to your specific scheduling needs.
This documentation serves as an official update to the scheduling limitations for Report Pundit users based on their subscription plans. For further assistance, please contact support
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